Short answer: the maintenance pass, then improvements, with no contract
Month-to-month website support at TurnKey covers WordPress core, plugin, and theme updates done in order with a backup checked first, verified backups, security checks, small content edits, form and tracking checks, hosting coordination, and priority scheduling when something breaks. Whatever time is left after that maintenance pass goes to improvements you ask for, unused hours roll forward, and the arrangement is month to month with no contract.
This page itemizes a month of support, lists what falls outside it, explains how hours roll and why there is no annual agreement, and walks through the Gluch Group 2026 performance pass as an example of what support time actually buys. The support service page has the overview; the Arizona WordPress maintenance checklist is the full monthly, quarterly, and annual process if you want to run it yourself.
What a month of support covers
Updates, in order, with a backup first. WordPress core, plugins, and the theme are updated after a backup is confirmed restorable, with the forms, checkout, tracking, and key pages checked afterward. Blind update clicks are how a site breaks on a Friday afternoon. WordPress’s own hardening guide is blunt about the stakes: “you should always keep up to date with the latest version of WordPress” and “make sure your plugins are always updated” (WordPress Developer Resources, Hardening WordPress). The first part of every month’s time is this pass.
Backups you can actually restore. A backup that has never been test-restored is a hope, not a backup. Support confirms the schedule, the retention, and that a restore works, on the host and off it.
Security and uptime checks. Login protection, file-change monitoring, SSL renewal, uptime alerts, and a look at who still has admin access. Former staff and old agency logins get removed.
Content edits. Price changes, new team members, a seasonal banner, a menu change, a page copy update, image swaps. These are the requests that pile up when nobody owns the site, and they are what most support hours go to in a normal month.
Form and tracking checks. A contact form that silently stopped delivering is the most expensive bug a small business can have. Support sends a test submission each month and confirms the GA4 and conversion events still fire.
Hosting coordination. Renewals, PHP version upgrades, DNS and email records, SSL, and talking to the host when something on their side is wrong. Some plans include managing the hosting account itself; either way, the account stays in your name, which the ownership guide explains.
Priority scheduling. Support clients go to the front of the calendar. Ad-hoc requests from businesses without a plan wait for an opening, usually several weeks, at a higher hourly rate.
A typical month, in order
Swipe or scroll horizontally to view every column.
| When | What happens | What you see |
|---|---|---|
| Early in the month | Backup verified, core, plugin, and theme updates applied in order, forms and tracking tested, uptime and security review, admin access check | A short note: what was updated, anything that needed attention, hours used |
| Through the month | Your edit requests, small improvements, hosting or email questions, anything that breaks | Changes live, usually within a business day or two for small edits; same day when something is down |
| Quarterly | Speed and image review, accessibility and heading check, plugin pruning, PHP and host compatibility, unused-hours balance | A measured before-and-after when something was fixed, like the Gluch Group pass below |
| Any time | You decide to stop | Notice given, logins handed over, nothing to unwind |
What is out of scope
- New features and page builds. A new service page, a booking system, a members area, or a store is a project with its own scope and price, from $2,500 for a full site.
- Redesigns. When the site needs to be rebuilt rather than maintained, support says so and the rebuild is quoted on its own. The redesign or new site guide shows how a performance pass inside support differs from a rebuild.
- Ongoing SEO programs. Google Business Profile work, new service and location pages, citations, and monthly reporting are the local SEO program from $1,400 per month. The $1,400 guide itemizes it.
- Paid ad management. Google Ads management is its own program from $600 per month.
- Third-party costs. Hosting, domain renewal, premium plugin licenses, and email are paid to those vendors. Several common premium plugins are covered under TurnKey’s own licenses for support clients; the plan says which.
Keeping these out is what keeps a support month predictable. When a request falls outside support, you hear that before the work starts, not on the invoice.
How hours roll, and why there is no contract
Plans are quoted by the hours and hosting help a site needs. Unused hours roll forward month to month and expire twelve months after they were purchased, so a quiet spring can pay for a busier fall. They are not a monthly allowance that vanishes on the first of the month.
There is no annual contract because the work should earn its place every month. You can stop with notice at any time, the logins are handed over, and the site, domain, hosting account, and analytics are already in your name. The owner does the work himself, so there is no account team or minimum term to protect. If you ever compare support arrangements in a set of quotes, the quote comparison guide lists the after-launch questions to ask.
The Gluch Group 2026 performance pass, as an example
Gluch Group is a Scottsdale real estate team whose site TurnKey supports month to month. In early 2026 the quarterly review found the site carrying years of oversized listing and neighborhood photos. The fix was support work, measured rather than described:
- March 2026: 39 oversized images converted to WebP, from about 491 MB to about 103 MB, about 79 percent smaller.
- April 2026: heading-order accessibility issues across the site went from 210 to 0.
- May 12, 2026: PageSpeed Insights recorded mobile Largest Contentful Paint falling from 5.6 seconds to 2.9 seconds.
Those are TurnKey’s own dated measurements of the public site, not client data, and a speed score is a snapshot that third-party scripts move from week to week. The point is what support time looks like when it is used well: nobody asked for a redesign, no project was quoted, and the site got measurably faster and cleaner inside the monthly arrangement.
I am Ryan Kee, the owner, and I do the support work and write the monthly note myself. Support is month to month with no contract, quoted by the hours and hosting help your site needs. Ryan Kee replies, usually the same business day.
Not ready for a call? Request a free website and local search check.
Related Phoenix website resources
- Website support and maintenance
- Arizona WordPress maintenance checklist
- Website redesign or new site: which does a Phoenix business need? (2026)
- Do I own my website when it is done? (2026)
- What does $1,400 a month of local SEO actually buy? (2026)
- How to compare three web design quotes in Phoenix (2026)
- Gluch Group case study
- Contact TurnKey